Cloud Support Escalation Plan

All support requests should be initiated with the Effectual Cloud Support team by phone or email. If necessary, please use the escalation list below to ensure your support request is receiving the attention you need. If you do not reach a live individual at a particular level, please leave a voicemail and contact the next level of support.

Escalation LevelNameTitlePhoneEmail
Initial ReportCloud SupportCloud Support Analyst/Engineer877.470.5260support@effectual.com
Level 1Jason BeakleyDirector, Cloud Operations551.319.4554jason.beakley@effectual.com
Level 2Mike MorrisCTO551.465.4558mike.morris@effectual.com
Level 3Robb AllenCEO201.603.2600robb@effectual.com